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Returns & Exchanges Policy

Effective date: 20-July-2026

Summary Of This Policy

Every piece sold on www.aerloft.com is produced individually for the order that purchases it. For that reason, returns and exchanges are not accepted for change of mind, including where a size or finish was chosen in error. Pieces that arrive damaged or defective are replaced at no cost or, where a replacement is not possible, refunded in full, provided the problem is reported within 30 days of delivery. The sections below set out the detail; this summary forms part of the policy.

Returns And Exchanges

Because each piece is printed, and where a framed or hanger format is chosen finished, individually for your order, we are unable to accept returns or exchanges for a change of mind or for a size or finish selected in error. We encourage you to review size, format, and finish carefully before ordering. Guidance on choosing is available at support@aerloft.com before you buy.

Damaged Or Defective Pieces

Please inspect your order when it arrives. Where a piece arrives damaged or defective, or where you receive the wrong item, notify us within 30 days of delivery and we will arrange a replacement at no cost to you or, where a replacement is not possible, a full refund.

Making A Claim

Email support@aerloft.com with your order number, a photograph of the piece showing the problem, and a photograph of the packaging it arrived in. We may occasionally request one further photograph. Damaged or defective pieces do not need to be returned to us; replacements are produced and dispatched without a return leg. We will confirm next steps within one business day.

Refunds

We will confirm the outcome of your claim once we have reviewed the photographs. Approved refunds are issued promptly to your original payment method; depending on your bank or card issuer, funds typically appear within 5–10 business days. If more than 15 business days have passed since your refund was approved, contact us at support@aerloft.com.

Order Changes And Cancellations

Production begins quickly — most orders enter production within 1–2 business days. A request to change or cancel an order can be accommodated only before the piece enters production. Email support@aerloft.com with your order number as soon as possible; once a piece is in production, the order can no longer be changed or cancelled.

Incorrect Or Missing Items

If an order arrives incorrect, or part of an order is missing beyond the normal delivery window (pieces in different formats may be dispatched separately), contact us with your order number and we will correct it at no cost to you.

Statutory Rights

Nothing in this policy limits or excludes any rights you have under applicable law in respect of goods that are faulty, damaged, or not as described.

Questions about this policy, or help choosing before you order, are available at support@aerloft.com. We aim to respond within one business day.