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Shipping policy

Effective date: 20-July-2026

This policy sets out how orders placed on www.aerloft.com are processed, dispatched, and delivered. It forms part of our Terms & Conditions.

Production And Processing

Every piece sold on www.aerloft.com is produced individually for the order that purchases it, printed and, where a framed or hanger format is chosen, finished before dispatch. Orders are processed within 1–2 business days. Orders placed on weekends or US public holidays begin processing on the following business day. Because production begins promptly, orders can be changed or cancelled only before a piece enters production, as set out in the Returns & Exchanges Policy.

Delivery Timeframes

Delivery typically takes a further 5–8 business days from dispatch. Delivery timeframes are good-faith estimates rather than guarantees; where a parcel is delayed or lost, the remedies below apply.

Shipping Territories

We currently ship within the United States only. Additional destinations will be added over time and this policy updated when they are.

Shipping Costs

Shipping within the United States is included in every listed price. No shipping charge is added at checkout; applicable sales tax is the only addition.

Packaging

Unframed prints and hanger formats are shipped rolled in spiral-wound cardboard tubes. Framed pieces are shipped in rigid, double-wall corrugated boxes and arrive fully assembled, ready to display.

Tracking

A dispatch confirmation email containing tracking information is sent when an order ships.

Orders Containing More Than One Piece

Pieces in different formats may be dispatched separately and can arrive on different days. Each parcel carries its own tracking. No additional charge applies to separate dispatch.

Delivery Addresses

Orders are shipped to the address entered at checkout, exactly as entered. If you identify an error in your delivery address, contact support@aerloft.com immediately; an address can be corrected before dispatch but not after. Where an address error prevents delivery, contact us and we will advise the available options.

Delayed, Lost Or Damaged Parcels

If tracking has stalled or an order has not arrived within the expected window, contact support@aerloft.com with your order number and we will investigate with the carrier. Where a parcel is confirmed lost in transit, a replacement is sent at no cost. Damage in transit is covered by the Returns & Exchanges Policy: notify us within 30 days of delivery with photographs of the piece and its packaging.

Questions about this policy can be sent to support@aerloft.com. We aim to respond within one business day.